In February, 2009, GoodMood conducted a customer satisfaction survey for GoodMoodTV account owners.
Overall, respondents are very satisfied with the service and over 80 percent would recommend it to others. Global distribution, communications and language versions were ranked as the service elements that the respondents are most satisfied with.
The differences in features between the service levels are not clear to all respondents. Please refer to the table introducing the service levels http://www.goodmood.net/support/service-levels
In the open feedback section respondents thanked our experienced staff and praised the reliability of the platform. Users prioritised live video support and improvements in the user interface as key development targets.
We are pleased to announce that Tuomo Vanhanen (Varma) is the winner of the Aalto Steel bowl.
GoodMood thanks all respondents and we’re committed to using the results to target areas for further improvement.
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