GoodMoodTV | Service Levels
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GoodMoodTV is available at three different service levels, to meet different customer needs. The following comparison table outlines the differences in Standard, Business and Premium levels. Services | Standard | Business | Premium | Non Profit |
GoodMood online support
| √ | √ | √ | √ | | Minimum of 99,5% availability | | √ | √ | √ | | Free phone support | | √ | √ | | | 24/7 support | | | √ | | | 24/7 monitoring | | √ | √ | √ | | Limited 150 MB video streaming per day | √ | | | | Unlimited video streaming
| | √ | √ | √ | 30 MB video storage
| √ | | | | 1 GB video storage
| | | | √ | 20 GB video storage
| | √ | | | | 40 GB video storage | | | √ | | | Statistics | √ | √ | √ | √ | | Advertising management | | √ | √ | √ | Unrestricted video profile
| | √ | √ | √ | Clustered service architecture
| √ | √ | √ | √ | Redundant power supply
| √ | √ | √ | √ | Daily backups of mirrored file system
| √ | √ | √ | √ | Firewall protected servers
| √ | √ | √ | √ | Operating system licenses
| √ | √ | √ | √ | Up-to-date infrastructure
| √ | √ | √ | √ | Replicated 3G fibre connections
| √ | √ | √ | √ | | SLA with availability sanctions | | | √ | |
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